Frequently Asked Questions (FAQs)
MyIDLifeline Service
How does your service work?
Our MyIDLifeline service uses MyIDLifeline's proprietary ID Early Warning System to monitor billions of public data sources to monitor your good name. Our identity experts are always available 24 hours a day, 7 days a week to help you.
What information does your service need from me?
The best part about our service is that you only need to provide your name, address, and phone number. The MyIDLifeline ID Early Warning System can proactively monitor your identity profile without using your date of birth, or social security number.
How will I know if my service is working?
Remember, we are monitoring your identity profile 24 hours a day, 7 days a week. If we see a change in your profile's information or suspicious activity that may be a sign of an identity theft or identity theft in process we will quickly call and verify this change or email you an alert.
Is your primary service credit monitoring?
No. Credit Monitoring looks at credit. The MyIDLifeline ID Early Warning System watches financial and non-financial data sources looking for early signs of identity theft from billions of records inside your identity profile.
Is there a guarantee that my identity will not be stolen?
No. However, our system was designed to help catch identity theft before it starts. If you do become a victim of identity theft, MyIDLifeline service includes access to recovery experts who will help you get things back to normal as quickly and easily as possible.
Who do I call if I have an identity theft problem?
Our specially trained identity theft recovery specialists are available 24 hours a day, 7 days a week to assist you. Please do not hesitate to call our recovery center at 1-857-201-8137 if an identity issue arises. Remember time is of the essence to protect your identity.
Are there additional fees if I use the recovery service?
No, there are no additional fees for using our specialized recovery service to help manage an identity theft incident.
Lost Wallet Service
What is the Lost Wallet Service?
The MyIDLifeline Lost Wallet Service is a unique, one-of-a-kind service that allows you to store certain information about the contents of your purse or wallet securely online, without having to store full financial or personal information.
How do I use the Lost Wallet Service if I lose my purse or wallet?
The MyIDLifeline Lost Wallet Service will become a critical piece of your identity theft protection service in the event your wallet or purse is lost or stolen. Instead of spending the time and effort to find the information to cancel your sensitive personal and credit cards, the MyIDLifeline Lost Wallet Service will quickly guide you through mitigating a loss of your purse or wallet. Simply click "Lost Wallet Service" from your MyIDLifeline Command Center.
Junk Mail Service
What is the MyIDLifeline Junk Mail Service?
Through an exclusive partnership with The Green Mailbox, MyIDLifeline uses an automated system to eliminate the widespread use of your personal data. By getting your name off the junk mail lists and info databases, you will get less junk mail and help keep your personal information safe.
How do I use the MyIDLifeline Junk Mail Service?
The Junk Mail service is located in your MyIDLifeline Command Center under Identity Theft Protection and Monitoring. From this interface, you can add the details of cards and other information in your wallet.
Billing and Account Information
How do I access my billing information?
Click on "Account Info" within your command center to access your billing, password, and payment information.
How can I pay for my account?
You can pay for your account using most major credit cards.
How do I cancel or downgrade my account?
Please contact our billing team at 1-857-201-8137 to cancel or downgrade your account.
